Refunds & Returns
Once an item of merchandise is delivered to you, you can return that item within 7 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging. Our return policy does not apply to the following goods: [discounted or sale items, personalized items]. These items are not eligible for a return, refund, or exchange.
Shipping
To initiate a return, please email us at wecare@pantherjackets.com. We require a receipt or proof of purchase to accompany your return. For items that are manufactured by another party and resold by us, please do not send such items back to the manufacturer. You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.
Refunds and Exchanges
After We have received your valid return, we will send you an email to notify you that we have received your returned item and notify you of the acceptance or rejection of your return. If your return is accepted by us, we will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card, or the original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances. Please note that this upto us that what we offer you incase of return or refund.
Note: We do not accept returns or refunds for custom orders. Please understand that your custom order is specially made for you. All details including style, material, accessories are as per your choice and we are not likely to sell it to anyone else.
General
If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange or to impose different or additional conditions.